kartiksh.dev OPEN TO WORK · CALGARY

CLOUD ADMINISTRATION · DEVOPS · IT SUPPORT

Kartik Sharma keeps
cloud environments running.

Azure Administrator and DevOps-certified IT professional in Calgary — also certified on AWS. I manage identity, virtual machines, networking, and monitoring day to day, automate it with Terraform and CI/CD, and support it with ITIL discipline.

0CERTIFICATIONS
0YEARS IN IT & SUPPORT
0AZURE + AWS CERTIFIED
0HYBRID ON-PREM ↔ AZURE

# Live infrastructure

a real lab I administer daily
HYBRID-IDENTITY-LAB · canadacentral · ● all systems operational click any node to inspect
ON-PREMISES · HOME LAB MICROSOFT AZURE · CANADA CENTRAL IPsec/IKEv2 S2S VPN Windows Server 2025 AD DS · DNS · Entra Connect RRAS Gateway IPsec tunnel endpoint Arc-enabled Server managed from Azure VNet + VPN Gateway subnets · NSGs · routing Entra ID hybrid identity · RBAC Azure File Sync hybrid file replication Monitor + Logs Log Analytics workspace

# Certifications

$ certs --list --verified · 7 active

# Experience

$ history --work

Technical Support Specialist

TELEPERFORMANCE · APPLE Mar 2026 – Present · Remote
  • First-level technical support for Apple devices — operating systems, applications, and cloud services.
  • Diagnose device setup, network connectivity, sync, and account access issues using diagnostic tools and internal knowledge bases.
  • Document tickets and resolutions in internal systems; escalate to internal teams when needed.
  • Deliver real-time inbound support with high resolution rates and customer satisfaction.

Freelance Azure Administrator

UPWORK Freelance
  • Deployed and managed Azure VMs, virtual networks, subnets, and NSGs for small businesses.
  • Implemented Entra ID access controls and RBAC; troubleshot VM connectivity and identity sync.
  • Advised clients on cost optimization and resource monitoring.

Technical Support Provider

SATGURUZ INFOTECH 2 years
  • Remote support for Windows systems and server environments.
  • Microsoft 365 administration — user lifecycle, licensing, and access controls.
  • Troubleshot DNS, IP configuration, and VPN connectivity within structured incident management.

Customer Service Associate

PC FINANCIAL 2 years
  • Structured technical support: password resets, account setup, access troubleshooting.
  • Maintained accuracy with sensitive data under strict documentation procedures.

# Technical skills

$ skills --by-domain

01Cloud

Azure VMsVNet / NSGVPN GatewayStorageFile SyncAzure ArcAWS

02Identity

Entra IDEntra ConnectActive DirectoryHybrid IdentityRBAC

03DevOps & IaC

Azure DevOpsTerraformGitCI/CDYAML

04Systems & Networking

Windows ServerLinuxDNSTCP/IPIPsec VPNCisco

05Observability

Azure MonitorLog AnalyticsChange TrackingKQL

06Scripting

PowerShellBashPython

# Interactive terminal

try: whoami · certs · skills · contact · sudo hire-kartik
kartik@kartiksh-dev: ~/portfolio — bash
Welcome to kartiksh.dev shell v2.0 — type help to see available commands.
kartik@dev:~$

Let's work together.

Calgary, Alberta. Open to cloud administration, DevOps, and IT support roles — remote or on-site.

email hello@kartiksh.dev github kartikshDev linkedin /in/kartiksharma